Shipping policy

Shipping Policy

Effective Date: 21 July 2026

Thank you for shopping with Smooth Kickz SA. We are committed to delivering your order safely and efficiently throughout South Africa.

Order Processing
Orders are processed only after full payment has been received and verified.
Payment must be made within 6 hours of placing your order.
Once payment has been been confirmed, your order will be approved and prepared for dispatch.
Shipping

We deliver throughout South Africa using trusted courier partners.

Estimated Delivery Times
Major cities: 2–5 business days
Regional and outlying areas: 3–7 business days

Please note that delivery times are estimates and may vary due to public holidays, peak periods, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout and will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, you will receive tracking information, allowing you to monitor your parcel from dispatch to delivery.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Smooth Kickz SA is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delivery Delays

Although we aim to deliver all orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including courier disruptions, severe weather, or high shipping volumes.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Please include your order number and photographs of the item and packaging to help us resolve the issue promptly.

Contact Us

If you have any questions regarding shipping or your order, please contact Smooth Kickz SA through the contact details provided on our website.